Delete in the mobile app
- Open the MotoPoyraz app and sign in to your account.
- Go to the Profile tab in the bottom menu.
- Tap “Delete my account”.
- Verify your identity (your password or signing in again with Google / Apple) and confirm the deletion.
Delete on the website
- Sign in to the customer panel on motopoyraz.com.
- Go to the “Delete account” section on the Profile page.
- Enter your password to confirm the deletion.
If your account was created with Google or Apple (no password), delete it in the mobile app or use the request option below.
Go to the customer panelDeleted and retained data
Data deleted or anonymised
- Your account and profile details (name, e-mail, phone) and sign-in credentials; the account is closed permanently.
- Google / Apple account links, active sessions, device and push notification registrations are removed immediately.
- Other personal data without a legal retention obligation is deleted or anonymised within 30 days at the latest.
Records retained by law
- Invoice, payment, service and work order records: kept in anonymised form (unlinked from your identity) for 10 years for commercial books and documents and at least 5 years for tax records.
- Vehicle photos, videos and delivery signatures: together with the related service record for warranty and potential dispute periods.
- Security and access logs: 2 years.
Expired records are deleted, destroyed or anonymised in periodic disposal runs. See the Privacy Notice (KVKK) for details. Privacy Notice (KVKK)
Can’t sign in? Request deletion
If you cannot access your account, write to kvkk@motopoyraz.com from the e-mail address registered to your account. Your request is completed within 30 days at the latest after identity verification.
Send a deletion request